Schedule 3 — Website Hosting
Effective: 12/10/2026 · Last updated: 12/10/2026
In plain English
We host your website on servers we run in Hetzner data centres in Germany, inside the EU, and we keep those servers patched, monitored and backed up. On the Managed plan we also look after the website itself: software updates, malware scanning and small changes each month. You are responsible for what is on your website. Plans run month to month or yearly, and you can cancel whenever you like. If you leave, we give you a full copy of your website for free. Everything else, such as payment, liability and data protection, is in the Master Services Agreement.
This summary is provided for convenience only. The full terms below take precedence in all cases.
1. About This Schedule
1.1 This Schedule forms part of the Master Services Agreement between you and Geeky Code Ltd, and applies when we host a website for you. Words defined in the General Terms have the same meaning here.
1.2 Designing or building a website is covered by the Web Design Schedule, and its domain name by the Domain Names Schedule.
2. The Service
2.1 What we provide – We host your website on servers we manage, in Hetzner Online GmbH data centres in Germany ("Hetzner"). We keep the servers' operating system and hosting software patched, monitor them, and back them up.
2.2 Plans – Websites are hosted on the plans described on our hosting page or in the Order, currently Static and Managed. Each plan has its own allowances for the number of websites, storage and backups, and its own level of support.
2.3 Static plan – The Static plan hosts websites built as static files, such as HTML, CSS, JavaScript and images. It does not run server-side code or databases. You, or whoever built the site, are responsible for the website's files, for keeping them up to date and for the security of its code.
2.4 Managed plan – On the Managed plan, we also look after the websites themselves. This includes:
- applying updates to the website's software, such as its content management system, themes and plugins, at least once a month, and sooner for urgent security fixes;
- scanning for malware, and cleaning up any we find;
- a staging copy of each website, so that changes can be checked before they go live; and
- up to 1 hour of small changes each month, such as text and image updates. Unused time does not carry over to the next month. Larger work is quoted separately under the Web Design Schedule.
2.5 Updates on the Managed plan – Software updates occasionally change how a website looks or behaves, or stop an older theme or plugin working. Where we can, we test updates on the staging copy first. If an update causes a problem, we will roll it back or fix it. If software is no longer maintained by its makers, we will tell you and recommend a replacement, and the work to replace it is quoted separately.
2.6 SSL certificates – We issue and renew SSL certificates for your websites automatically and at no extra charge, as long as the website's domain points to our servers.
2.7 Changing your plan – You may move between plans, or add or remove websites, at any time by asking us. We will adjust your next invoice to match.
3. Setup and Migration
3.1 Your domain – Your website needs a domain name, registered through us or elsewhere. Where we do not manage its DNS, it is your responsibility to point it at our servers using the records we give you.
3.2 Migration – We will move your existing website to our servers at no charge. You must give us the access we reasonably need to do this, and keep your old hosting running until we confirm the move is complete.
3.3 Websites we did not build – We can host a website someone else built, but we are not responsible for faults in its code or design. If a website needs work before it can run safely on our servers, we will tell you and quote for it.
4. Fair Use and Acceptable Use
4.1 Allowances – Each plan has a storage allowance. We will tell you if a website is close to its allowance, so that you can tidy it up or move to a larger plan.
4.2 Fair use – A website must not use so much processing power, memory or bandwidth that it affects other customers. If one does, we will tell you and work with you to fix it, and may limit it in the meantime. If it keeps happening, we may ask you to move to a plan or service that fits.
4.3 Extra rules – In addition to section 3 of the General Terms, you must not use our servers to send bulk email, mine cryptocurrency, run file-sharing or proxy services, or store backups or files unrelated to your websites.
4.4 Your content – You are responsible for the content of your websites, including anything your websites' visitors post to them, and for making sure your websites meet the laws that apply to them, such as data protection, cookie and consumer law. If we reasonably believe content on one of your websites is unlawful, we may remove it or take the website offline until the problem is resolved, and will tell you when we do.
5. Security and Emergency Suspension
5.1 Our security – We keep our servers patched, restrict access to them, and monitor them for problems and attacks.
5.2 Emergency suspension – If a website has been compromised, is breaching section 4 or section 3 of the General Terms, or is putting our servers or other customers at risk, we may take it offline immediately, without notice. We will tell you as soon as we can, explain why, and bring it back online once the problem is fixed.
6. Backups
6.1 Our backups – We back up each website on the schedule for its plan, currently daily backups kept for 7 days on Static and hourly backups kept for 30 days on Managed. We copy backups to a second data centre, also in the EU, every day. These are the backups referred to in section 10.3 of the General Terms.
6.2 Restores – If you need a website, or part of one, restored from a backup, ask us and we will do it at no charge.
7. Fees
7.1 Plans are billed monthly or yearly in advance, as set out in the Order.
8. Data Protection
8.1 Processing – Our Data Processing Agreement applies to the personal data held on your websites, such as contact form submissions, user accounts and visitor logs, with Hetzner as our sub-processor. We process it to host, support and secure your websites.
8.2 Where your website is held – Your websites and their backups are stored in Hetzner data centres inside the EU, mainly in Germany. The UK recognises the EU as giving personal data an adequate level of protection. We will give you at least 30 days' notice in writing before your websites are moved to a data centre outside the UK or EU.
9. Support and Availability
9.1 Support – We provide support during business hours, Monday to Friday, 9am to 5pm UK time, excluding public holidays: by email on the Static plan, and by email and phone, with a response the same working day, on the Managed plan.
9.2 Monitoring – We monitor our servers and your websites, and are alerted automatically when a website goes down. We respond to outages as quickly as we reasonably can.
9.3 Availability – We aim to keep your websites online at all times. Websites may be briefly unavailable during maintenance, which we carry out at quiet times wherever possible, or for reasons outside our control.
9.4 Our suppliers – We are not liable for any failure, delay or outage caused by Hetzner or by your DNS provider, or for any problem caused by the content or code of a website that we did not write.
10. Leaving
10.1 By you – You may cancel at any time by telling us in writing. Monthly plans end at the end of the current month, and yearly plans at the end of the current year.
10.2 By us – We may stop providing website hosting by giving you at least 60 days' notice in writing. If we do, we will help you move your websites before the end of the notice period, and will refund any fees you have paid for the period after the service ends.
10.3 A full copy, for free – Whenever you leave, and at any time you ask, we will give you a full copy of your websites, including their files and databases, at no charge. We will also help your new host get the websites running.
10.4 After you leave – We keep your websites and backups for 30 days after the service ends, so that you can collect anything you need, and then delete them.