Schedule 4 — Email Hosting
Effective: 12/10/2026 · Last updated: 12/10/2026
In plain English
We provide business email on your domain through Fastmail, a specialist email provider, as an authorised Fastmail reseller. We set up your mailboxes, look after them and give you one bill and one place to ask for help. Fastmail runs the email service itself, so their Terms of Service apply as well, and you agree to them. Email is for people writing to people: no spam, no bulk marketing and no automated or transactional email. Your email is stored in Amsterdam, inside the EU. If you leave, we'll help you move your email elsewhere for free, but you must take it before your account closes, because Fastmail deletes it shortly afterwards. Everything else, such as payment, liability and data protection, is in the Master Services Agreement.
This summary is provided for convenience only. The full terms below take precedence in all cases.
1. About This Schedule
1.1 This Schedule forms part of the Master Services Agreement between you and Geeky Code Ltd, and applies when we provide email hosting to you. Words defined in the General Terms have the same meaning here.
2. How the Service Works
2.1 Our role – We do not run our own email servers. The email service is provided by Fastmail Pty Ltd, a company registered in Australia ("Fastmail"), and we resell it to you as an authorised Fastmail reseller. We set up your account and mailboxes, manage them for you, bill you and provide your support.
2.2 Fastmail's terms – Your use of the email service is also subject to Fastmail's Terms of Service and the policies they refer to (together, "Fastmail's Terms"). By ordering email hosting, you agree to Fastmail's Terms, and you must make sure that everyone who uses one of your mailboxes follows them. If anything in the Agreement conflicts with Fastmail's Terms about how the service may be used, Fastmail's Terms take precedence. Fastmail's Terms are governed by their own law, currently that of Victoria, Australia.
2.3 Who you deal with – Your contract for the email service is with us, and you pay us, not Fastmail. Fastmail is not responsible for anything we do or fail to do.
2.4 Age of users – Fastmail's service is only for people aged 18 or over. You must not give a mailbox to anyone under 18.
3. Plans and Mailboxes
3.1 Plans – Mailboxes are provided on the plans described on our hosting page or in the Order, currently Mail and Mail Pro. Each plan has its own storage allowance and features.
3.2 At least one Mail Pro mailbox – Every email account must include at least one Mail Pro mailbox. Standard Mail mailboxes can then be added alongside it.
3.3 Changing your package – You may add or remove mailboxes, or move a mailbox from Mail to Mail Pro, at any time by asking us. We will adjust your next invoice to match.
3.4 Storage and limits – Each mailbox has a storage allowance. When a mailbox is full, new messages may not be delivered or saved. Fastmail also applies limits, such as on how much email can be sent, to protect the service from abuse. We will tell you if a mailbox is close to its allowance, but it is your responsibility to keep within it or move to a larger plan.
3.5 Changes to the service – Fastmail may change, add or remove features of the email service from time to time. We will tell you about any change that materially reduces what your plan includes.
4. Setup and DNS
4.1 DNS records – Email only works if your domain's DNS records (MX, SPF, DKIM and DMARC) point to Fastmail. Where we manage the domain's DNS, we will set these up for you. Where someone else manages it, we will tell you the records needed, and it is your responsibility to make sure they are added and kept in place.
4.2 Migration – Where the Order includes it, we will copy your existing email, contacts and calendars from your current provider. You must give us the access we reasonably need to do this, and keep your old service running until we confirm the move is complete.
5. Acceptable Use
5.1 People writing to people – The service is for normal business email that people expect to receive and read. It is not designed for automated, transactional or bulk email.
5.2 Extra rules – In addition to section 3 of the General Terms, you must not, and must make sure your users do not, use the service to:
- send unsolicited bulk or commercial email, chain letters or other unsolicited or duplicated messages;
- send newsletters or marketing campaigns, or automated or transactional email such as order confirmations or password resets, to people outside your organisation;
- "warm up" email addresses or test deliverability in order to get around spam filters;
- collect, store, process or forward large volumes of automated messages or logs;
- collect email addresses or other personal information without consent; or
- impersonate anyone.
5.3 Sending in bulk – If you need to send newsletters or transactional email, you should use a service designed for it. We can help you choose and set one up.
5.4 Breach – Fastmail may suspend or close any account it believes is being used to send spam or is otherwise breaching Fastmail's Terms, immediately and without warning. If that happens because of how you or your users used the service, we are not responsible for it, fees already paid are not refunded, and we may end this Service immediately.
6. Accounts and Security
6.1 Two-step verification – We strongly recommend that every user turns on two-step verification.
6.2 Our access – As your reseller, we can create, change, suspend and delete the mailboxes in your account on your behalf. We will only do so when you ask, when it is needed to provide or support the service, or when Fastmail or the law requires it. We will only look at the contents of a mailbox with your permission, or where the law requires it.
7. Fees
7.1 Mailboxes are charged per mailbox, monthly or yearly in advance, as set out in the Order. We may change our prices under section 4.5 of the General Terms, for example if Fastmail changes its prices to us.
8. Your Data
8.1 Keep your own copies – Fastmail runs the service on resilient infrastructure, but neither we nor Fastmail guarantee that Your Data will never be lost. Any archive or retention features of your plan are there to help you, not as a backup.
8.2 Retention and legal obligations – You are responsible for deciding how long your organisation keeps email, and for meeting any legal obligations you have to keep or delete it.
9. Data Protection
9.1 Processing – Our Data Processing Agreement applies to the personal data in your mailboxes, with Fastmail as our sub-processor. We process it to provide the service and on your instructions.
9.2 Where your email is stored – Your Data is stored in Fastmail's data centre in Amsterdam, the Netherlands, inside the European Union. The UK recognises the EU as giving personal data an adequate level of protection. We will give you at least 30 days' notice in writing before your email is moved to a data centre outside the UK or EU.
9.3 Access from elsewhere – Fastmail's staff, and the related companies that help it run the service, may access data from other countries, including the United States and Australia, for example to provide support or keep the service secure. Fastmail protects this access using the Standard Contractual Clauses and the other safeguards described in its Privacy Policy and Data Protection Agreement. By ordering email hosting, you authorise these transfers.
10. Support and Availability
10.1 Support – We provide support for the email service by email during business hours, Monday to Friday, 9am to 5pm UK time, excluding public holidays. We will raise anything we cannot fix ourselves with Fastmail and keep you updated.
10.2 Availability – Fastmail aims to keep the service available at all times. The service may be unavailable during maintenance or for reasons outside our control.
10.3 Our supplier – We are not liable for any failure, delay, outage or data loss caused by Fastmail or by your DNS provider, or for any action Fastmail takes under Fastmail's Terms. You agree to indemnify us against any claim by Fastmail arising from a breach of section 5 by you or your users.
11. Leaving
11.1 By you – You may end this Service, or remove individual mailboxes, at any time by telling us in writing. Monthly plans end at the end of the current month, and yearly plans at the end of the current year.
11.2 By us – We may stop providing email hosting by giving you at least 60 days' notice in writing. If our arrangement with Fastmail ends for reasons outside our control, we will give you as much notice as we reasonably can. Either way, we will help you move your email before the service ends.
11.3 Moving your email – You may move your email to another provider at any time. We will help you export your mail, contacts and calendars, or give a new provider the access it needs to copy them, at no charge.
11.4 Moving to Fastmail directly – If you would rather deal with Fastmail directly, you can ask us to transfer your account to you, so that you keep your mailboxes and Your Data as they are and pay Fastmail instead of us.
11.5 Take your data before you go – When an account or mailbox is closed, access to it ends immediately, and Fastmail deletes the data in it from its live systems shortly afterwards (currently within about seven days). Copies in Fastmail's backups are purged on Fastmail's own schedule, which can take up to 12 months, but they are kept only for Fastmail's own security and recovery and cannot be restored for you. Neither we nor Fastmail are obliged to keep your data or give you a copy after closure, so this changes section 11.4 of the General Terms for email. You must export or move anything you want to keep before we close it, and we will remind you of this before we do. Fastmail may keep a closed address reserved for up to 12 months to prevent anyone else from impersonating it.